ZUJI Voucher Terms and Conditions

  1. By purchasing, redeeming or attempting to redeem a Voucher, you accept and agree to be bound by these ZUJI Voucher Terms and Conditions, and also the ZUJI general website Terms and Conditions.
  2. Vouchers may be redeemed at www.zuji.com.hk.
  3. Vouchers are redeemable for flight and hotel bookings on www.zuji.com.hk only.
  4. Upon purchase, vouchers will take 72 hours to activate. No redemptions can be made in the first 72 hours after purchase.
  5. Voucher amounts are in Hong Kong dollars (HKD) and can be redeemed in Hong Kong Dollars only.
  6. Vouchers and unused portions of vouchers should be spent within 12 months from the date of purchase, which is the "expiry" date indicated on the voucher.
  7. Vouchers are not redeemable for cash and are not refundable.
  8. ZUJI Vouchers are partially redeemable. Any unused balance must be utilised by the end of the validity period. Any unused balance will not be refunded or credited after the voucher expires.
  9. Any unused balance will be placed in the recipient's voucher account and is not transferable. The original expiration date will apply to any unused balance.
  10. Where the cost of purchase exceeds the available voucher balance, the voucher holder will be required to make up the difference between the purchase price and voucher balance.
  11. A maximum of 4 (four) Vouchers can be redeemed at the time of booking.
  12. ZUJI reserves the right to close customer accounts and request alternative forms of payment if a fraudulently obtained voucher is redeemed through the ZUJI website.
  13. ZUJI disclaims responsibility for any lost or stolen Vouchers. The Voucher holder is responsible for the use and safety of the Voucher and is liable for all transactions on the Voucher.
  14. To the extent permitted by law, ZUJI reserves the right to change any terms contained in these Voucher Terms and Conditions at any time. Changes to the Voucher Terms and Conditions will be published on www.zuji.com.hk.

Here’s a step by step guide on how to redeem your ZUJI Voucher

Please read the ZUJI Voucher terms and conditions before redemption.

  1. Visit zuji.com.hk and search for Flight or Hotels products
  2. At the payment page, select ZUJI Voucher
  3. Enter voucher code and click “Retrieve Voucher”
  4. The voucher value will be automatically deducted from your transaction.