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About the hotel
A stay at Hotel Cielo places you in the heart of Centro, walking distance from Yucatek Divers and Central Square. This hotel is within close proximity of Playa del Carmen Maritime Terminal and Nuestra Senora del Carmen Catholic Church.
Make yourself at home in one of the 18 individually decorated guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and a turndown service, and housekeeping is provided daily.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless Internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy a satisfying meal at a restaurant serving guests of Hotel Cielo. Cooked-to-order breakfasts are available for a fee.
Business, Other Amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
- Multilingual staff
- Airport transportation (surcharge)
- Area shuttle (surcharge)
- Tours/ticket assistance
- Free WiFi
- Beach towels
- Breakfast available (surcharge)
- Number of buildings/towers - 2
- Smoke-free property
- Rooftop terrace
- Concierge services
- Beach umbrellas
- Safe-deposit box at front desk
- 24-hour front desk
- Total number of rooms - 18
- Number of floors - 3
- Luggage storage
- Iron/ironing board (on request)
- Individually decorated
- Individually furnished
- Free toiletries
- Connecting/adjoining rooms available
- Hair dryer (on request)
- Shower only
- Ceiling fan
- Private bathroom
- Air conditioning
- Cable TV service
- Turndown service
- In-room safe (surcharge)
- Daily housekeeping
- Free WiFi
Know Before You Go
- This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
- A resort fee is included in the total price displayed.
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: between MXN 80 and MXN 300 per person (approximately)
- Airport shuttle fee: MXN 850 per person (one way)
- An in-room safe is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Mandatory Fees and Taxes
The charges below are included in your overall room price:
- Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.Show all hotel policy Show less hotel policy