Tip: There will be a ZUJI fee of HKD150 per person if you submit your flight changes or cancellation request online. If you request for changes and cancellation over the phone via ZUJI Customer Service Hotline (+852 800 938 600), you will be charged a ZUJI fee of HKD250 per person. Please note: extra airline fees will apply.

1. What type of booking do you wish to change or cancel (Flight only, Hotel only or Holiday Package)?

Your itinerary may contain more than just flights, please tell us what you wish to change or cancel:

Flight Only Booking

Jetstar
Air Asia
Tigerair
Scoot
Hong Kong Express - for bookings created on/after 1st March 2016
All Other Airlines - (OR for Hong Kong Express bookings created prior to 1st March 2016)

Hotel Only Booking

Note: Any changes to your existing hotel booking requires a cancellation. Please first check the hotel's cancellation policy on your voucher as there may be penalties. To proceed with a cancellation, click the 'next' button below. You may re-book afterwards if required.

Holiday Package (Flight + Hotel)

Jetstar
Air Asia
Tigerair
Scoot
Hong Kong Express - for bookings created on/after 1st March 2016
All Other Airlines - (OR for Hong Kong Express bookings created prior to 1st March 2016)

Note: Car Rental- To cancel or change your car booking, please refer to the table below.

Booked before 3 October 2016

Booked between 3 October 2016
and 14 December 2016

Booked after 15 December 2016

Booked with Flight and/or Hotel

Booked using ZUJI App

Car Only Booking

+61 2 9037 0120

800 968 645 (from Hong Kong)
+64 9 950 2211 (from overseas)

Note: Travel Insurance
Any changes or cancellations to travel insurance policies need to be made direct with Allianz.
Please phone 800 969 806 (Open Mon-Fri: 0900 - 1800).

For a fast and efficient resolution to your request, please help us by filling out the above questions.

Please contact the following airline directly to make any changes.

You can make changes to your flight date and time via Air Asia's Manage Booking tool. You will need your Air Asia reference number. Or call Air Asia on +852 3013 5060 to arrange changes over the phone.

You can make changes to your flight date and time via Jetstar's Manage Booking tool. You will need your Jetstar reference number. Or call Jetstar on +852 3192 7451 to arrange changes over the phone.

You can make changes to your flight date and time via Scoot's Manage Booking tool. You will need your Scoot reference number. Or call Scoot on +852 5808 5588 to arrange changes over the phone.

You can make changes to your flight date and time via Tigerair's Manage Booking tool. You will need your Tigerair reference number.
- TT flights (Domestic Australia & Bali bookings)
- TR flights (Other Asia bookings)

Or call Tigerair to arrange changes over the phone:
For Chinese Language Support, dial +86 4008 428 268 9am to 9pm daily (Hong Kong local time). For English language support, dial +65 3157 6434 5am to 10pm daily (Singapore local time).

You can make changes to your flight date and time via Hong Kong Express's Manage Booking tool. You will need your HK Express reference number. Or call HK Express on +852 3902 0288 to arrange changes over the phone.

You may wish to change the above flight booking first and return to the site later to change your remaining flight booking or if you wish to do it now, click Next.

You may wish to change this flight booking first and return to the site later to change your hotel stay booking. Alternatively, to change your hotel booking now, click Next.

You may wish to change the above flight booking first and return to the site later to change your remaining flight and hotel stay booking or if you wish to do it now, click Next.

What type of change do you wish to make?

You can make a change to your itinerary in a number of ways, so please tell us which type of change you wish to make:

Change Date or Time

Select this option to change your to a different date or time.

Cancel Trip

Select this option to cancel your .

Tip: Did you know that if you cancel flights, that depending on the type of fare and fees charged, you may end up with a credit with the airline, which you can use toward a replacement flight.

Use my existing credit

Select this option to book a replacement flight, using a credit from a previously cancelled trip.

Note: Credits with airlines are only valid for 12 months from the date of your original booking, not the date of travel.

When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days

Select this option to change your which is in more than three days time.

Within the next three days

Select this option if the change to your is within three days.

For flights departing today call the airline directly

Cathay Pacific:		2747 1888
Dragonair:		2747 1888
Hong Kong Airlines:		2155 1888
HK Express:		3902 0288
China Airlines:		2868 2299
EVA Air:		2810 9251
Air China:		3102 3090
China Eastern Airlines:		2973 3866
China Southern Airlines:		2929 5033
Japan Airlines:		2523 0081
All Nippon Airways:		2810 7100
Asiana Airlines:		2523 8585
Korean Air:		2366 2001
Thai Airways:		2876 6888
Bangkok Airways:		2899 2597
Singapore Airlines:		2520 2233
Scoot:		5808 5588
Jetstar:		3192 7451
Malaysia Airlines:		2916 0088
Garuda Indonesia:		2840 0000
Qantas:		2298 8238
Air New Zealand:		2862 8988
United Airlines:		2810 4888
British Airways:		2822 9000
Virgin Atlantic:		2532 6060
Emirates:		2801 8777
Qatar Airways:		2868 9833
Etihad Airways & Air Seychelles		3979 3488
Fiji Airways:		2737 6755
Other		For all other airlines, call directory assistance on 1083.

For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.

Please enter your details.

Passenger Name
Email
Best contact number		day night
Mobile Number
Booking Number
Are all passengers on the itinerary ?
Name of passengers
Are you changing all flights?		Yes - All flights will be changed No - Only changing selected flights

What flights would you like to change?

Tip: If the city you require is not listed in the drop down menu,
simply type the destination name.

Add another flight

Please list the new flights you would like to take

Tip: If the city you require is not listed in drop down menu,
simply type the destination name.

Add another flight

Would you like to change your hotel stay in line with your flight arrangements?

Yes - please change my other bookings to fit in with my flights
No - I'd like to make different changes

Please list the changes to your hotel stay

Hotel Stay

Change - please change my hotel stay to the following

Cancel - If you wish to cancel your hotel stay, click "Next" to review and submit your flight changes before proceeding with the cancellation of your hotel stay.

Please review your changes, select your charge cap and add any comments

Contact Details:

Passenger Name:
Email:
Best contact number:
Mobile Number:

Booking Details:

Booking Number:
Passengers changing:
Items changing:

Airline* charge fee cap:

What is the maximum per person you are prepared to be charged for this change where you will provide us with authorisation to debit the credit card used in the original booking.

Domestic flights (Typically $100-$200 per person)

International flights: (Typically $100-$2000 per person)

* There will be a ZUJI fee of HKD150 per person if you submit your changes or cancellation request online. If you request for changes and cancellation over the phone via ZUJI Customer Service Hotline (+852 800 938 600), you will be charged a ZUJI fee of HKD250 per person.

Please enter any other details that may help us with your change request:

Submitting

Your change request has been emailed to our Customer Service Centre for processing and we will respond as soon as possible.

Your feedback is an invaluable source of information to us so that we can gauge if we are meeting your expectations and if not where we need to improve.

Zuji looks forward to your participation in our online survey and thank you in advance for your time. Provide your feedback here.

Change or Cancel My Booking

1. What type of booking do you wish to change or cancel (Flight only, Hotel only or Holiday Package)?

Please contact the following airline directly to make any changes.

What type of change do you wish to make?

When does your trip begin?

For flights departing today call the airline directly

Please enter your details.

What flights would you like to change?

Please list the new flights you would like to take

Would you like to change your hotel stay in line with your flight arrangements?

Please list the changes to your hotel stay

Hotel Stay

Please review your changes, select your charge cap and add any comments

Contact Details:

Booking Details:

Flights

Hotel Stay

Airline* charge fee cap:

Please enter any other details that may help us with your change request:

Click Next to submit your flight changes and proceed to amend or cancel your hotel booking.

Click Next to submit your flight changes and proceed with the cancellation your hotel stay.

Submitting