Change or Cancel My Booking

Tip: There will be a ZUJI fee of HKD200 per person if you submit your flight changes or cancellation request online.  If you request for changes and cancellation over the phone via ZUJI Customer Service Hotline (+852 800 938 600), you will be charged a ZUJI fee of HKD300 per person. Please note: extra airline fees will apply.


1. What type of booking do you wish to change or cancel (Flight only, Hotel only or Holiday Package)?

Your itinerary may contain more than just flights, please tell us what you wish to change or cancel:

Note: Any changes to your existing hotel booking requires a cancellation. Please first check the hotel's cancellation policy on your voucher as there may be penalties. To proceed with a cancellation, click the 'next' button below. You may re-book afterwards if required.

Note: Car Rental- To cancel or change your car booking, please refer to the table below.

  Booked before 3 October 2016 Booked between 3 October 2016
and 14 December 2016
Booked after 15 December 2016
Booked with Flight and/or Hotel
Booked using ZUJI App
Car Only Booking
+61 2 9037 0120
+61 2 9037 0120
800 968 645 (from Hong Kong)
+64 9 950 2211 (from overseas)
800 968 645 (from Hong Kong)
+64 9 950 2211 (from overseas)

Note: Travel Insurance
Any changes or cancellations to travel insurance policies need to be made direct with Allianz.
Please phone 800 969 806 (Open Mon-Fri: 0900 - 1800).

For a fast and efficient resolution to your request, please help us by filling out the above questions.