Dear Customers, 


Due to the imminent arrival of Typhoon Mangkhut, most of the airlines have announced special ticketing guidelines for affected passengers. As a result, we are receiving a huge number of emergency enquiries and our customer service team is doing their best to help affected customers ASAP.


Please be expected that our turnaround time of hotline, email and webchat service will be longer than usual.


In order not to delay in handling your case, it would be much appreciated if customer send all your requests by email to [email protected].


Email Subject:  ZUJI Booking Reference (prefix 400), Service type (Cancel/ Change), Flight Departure Date

Example: 400100100,Cancel,17/9


Email Body:


  1. ZUJI Booking Reference (prefix 400):
  2. Flight Departure Date:
  3. Registered Contact Email:
  4. Registered Phone Number:
  5. All passengers’ English names in full:
  6. Do you wish to Cancel or Change?
  7. If you wish to change, what date & time?

First choice:

Second Choice:

Please be assured that we will try our best to assist you in priority. However, this takes time as the number of enquiries is massive. Please bear with us.


For Airlines notice, you can go to below links for real time updates.

Cathay Pacific Airways / Cathay Dragon:

Hong Kong Airlines:

Hong Kong Express:

Eva Air :

China Airlines :



ZUJI Limited